Outsourced IT

As a small to medium business, you rely heavily on your IT systems for all aspects of your business. But who do you rely on if you can’t justify employing a dedicated IT manager? You could try to muddle through yourself, or get a member of staff who knows a little bit about IT to resolve minor issues, but that leads to wasted time and lost revenue.

Motherboard takes a proactive approach to managing your business-critical IT infrastructure. We ensure that the foundations are solid before going any further. Following an initial no-obligation consultation, we will advise you if there are any critical issues that need to be resolved or equipment that needs to be replaced. We will let you know exactly what needs to be done and why, and how much it will cost.

Our Service Level Agreement includes on site calls for essential and preventative maintenance, remote monitoring and troubleshooting of your network from our technical department, and 9AM – 5.30 PM telephone support, leaving you to free to stop worrying about day-to-day IT issues and focus on what you do best – running your business!

To discuss your IT maintenance needs or to avail of a free no-obligation Audit of your IT systems email sales@motherboard.ie or call us on 01 497 5562.

Support Level Options

Our fully inclusive service – offers 12 months of onsite support irrespective of the number of callouts. This is the service the majority of our customers use as they need problems fixed no matter what is required with no unexpected costs. For our fully inclusive maintenance customers, we also offer remote support allowing our engineers to monitor and correct problems within minutes, maximising customer productivity.

Our retainer option guarantees a 4 or 24-hour response time at a fixed monthly fee. Standard engineer rates apply while on-site. This is ideal for companies with some in-house knowledge, but who need our expertise immediately when required.

On Demand Motherboard also provides an on-demand callout service, which is predominantly for smaller companies that may occasionally require our technical expertise. This can be charged on an hourly or daily basis and is subject to a queuing system with our maintenance contract-holders taking priority.

In-house Alternatively, we can easily repair equipment in-house for a standard fee. We respond very promptly and have systems back in working order either on the same day or the next day in most cases.